Privacy Policy

When you submit an enquiry, request an appointment, leave a review, or contact the clinic through the website, we may collect details such as your name, phone number, locality, age, condition summary, and message content that you voluntarily provide.

This information is used only for appointment coordination, enquiry follow-up, clinic communication, and service improvement. The website does not sell visitor or patient enquiry data to third-party advertisers.

Because this is a healthcare website, any health-related information you choose to share should be limited to what is necessary for appointment booking or treatment communication. Sensitive medical details are used only for care coordination and clinic follow-up.

If you upload prescriptions, reports, discharge summaries, or previous treatment notes through the patient onboarding form, those files are stored for clinic review and are not published on the website. Please do not upload emergency information; urgent symptoms should be handled through appropriate medical or emergency services.

By submitting a website form, onboarding form, review, or WhatsApp enquiry, you consent to Proper Care Physiotherapy using the details you provide for appointment coordination, patient communication, treatment planning, billing support, and related clinic administration.

Under India's Digital Personal Data Protection framework, you may request correction, updating, or deletion of personal data submitted through the website where legally and clinically appropriate. Requests can be made using the clinic contact details listed below.

Website enquiries and uploaded records are retained only as long as needed for clinic communication, care coordination, billing, legal, or operational requirements. Access is limited to authorized clinic personnel and technical administrators who maintain the website.

The website may connect to services such as WhatsApp, Google Business Profile, Google Analytics, Instagram, or embedded map providers. Those services have their own privacy practices and policies.

The website may use basic analytics tools to understand traffic and improve site performance, including information such as general page visits and user interactions.

If you want to correct or request removal of a website enquiry you submitted, contact Proper Care Physiotherapy using the clinic phone number listed on the website.

For privacy concerns, correction requests, or data removal requests, contact Proper Care Physiotherapy using the phone number listed below. The clinic will review the request and respond according to applicable Indian law and clinical record obligations.